ONLINE RETURN POLICY

Effective as of: June 23 2023

1. RETURNS & EXCHANGES. For items purchased online, returns and exchanges are accepted within 5 days of the delivery date. To initiate a return or exchange, please contact us at https://www.superiorcleaningsupplies.com/ to obtain a return authorization. Be sure to include the item's order number and your reason for the return or exchange. Returns or exchanges that are shipped without authorization may not be accepted. Please allow up to 5 business days for your refund to be processed once we receive your return or exchange.

2. RETURN SHIPPING. Return authorization for items shipped in error, or items being returned/exchanged because they are defective or damaged, will include a pre-paid shipping label. Return shipping on items that are being returned/exchanged for other reasons will be paid for by the customer.

3. INELIGIBLE ITEMS. The following items: Clearance items, Final Sale items, Perishable items, Special-Order items, Custom Products, used items, any chemicals, including hand soap and soaps. and Gift Cards are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management's discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy.

4. CONDITION OF ITEMS. Except for items that were damaged when purchased, items may be "open box" but must be unused, undamaged, and complete with all original packaging.

5. FORM OF PAYMENT. Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion.

6. RESTOCKING FEE. Except for items that are returned/exchanged for being damaged or defective, to cover the cost of inspecting, repackaging, and restocking certain items, a restocking fee of 10% (or the maximum amount permitted by law, whichever is less) may be assessed for the following items or types of items: Paper towel roll, multifold towels, toilet paper, any type of liner, gloves. The restocking fee will be deducted from the refund amount, if any, where permitted by state law.

If you have any questions about this return policy, please contact us at 775-469-9020

IN-STORE RETURN POLICY

Effective as of: June 23 2023

1. EXCHANGES. We allow exchanges only. We do not allow returns. For items purchased in-store, exchanges are accepted within 5 days of the original purchase with a valid receipt or proof of purchase.

2. INELIGIBLE ITEMS. The following items: Clearance items, Final Sale items, Perishable items, Special-Order items, Custom Products, used items, any chemicals, including hand soap and soaps and Gift Cards are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management's discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy.

3. CONDITION OF ITEMS. Except for items that were damaged when purchased, items may be "open box" but must be unused, undamaged, and complete with all original packaging.

4. FORM OF PAYMENT. Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion.

5. RESTOCKING FEE. Except for items that are returned/exchanged for being damaged or defective, to cover the cost of inspecting, repackaging, and restocking certain items, a restocking fee of 10% (or the maximum amount permitted by law, whichever is less) may be assessed for the following items or types of items: Paper towel roll, multifold towels, toilet paper, any type of liner, gloves. The restocking fee will be deducted from the refund amount, if any, where permitted by state law.